Call Handling | Call Management

Effective Call Queuing and Distribution

X-on's PhonePresence service connects callers to staff in the most efficient manner possible.

PhonePresence is a call handling and call management system that ensures callers never hear an engaged tone and calls are never missed.

The extensive feature set provided by the PhonePresence hosted PBX and call centre systems ensure efficient handling of inbound calls.

Virtual PBX

PhonePresence can replicate all the features and call handling functionality of a sophisticated PBX system.

Callers can select from an IVR menu connecting them to the relevant department, where necessary the caller can be queued while being played reassurance messages, and then connected to the most appropriate member of the department based on pre-determined criteria. Calls can be transferred to landlines, mobile or VoIP phones.

Features such as voicemail with automatic forwarding of messages via email, and web based administration result in a powerful call handling and management system without capital investment or ongoing maintenance costs.

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	Comprehensive Call Handling Feature Set
	No Capital Expenditure
	Calls taken on Landlines, Mobile or VoIP Phones
	Online Web Administration

Virtual Call Centre

Homeworkers and field staff can be combined in to a cohesive virtual call centre with the PhonePresence Call Centre service.

PhonePresence Call Centre is a high capacity hosted phone system that can handle high volumes of inbound and outbound call traffic across multiple sites and multiple countries.

Comprehensive reporting facilities and overflow management systems ensure calls are handled in the most efficient and cost effective method, even at times of peak traffic.

Agents can be connected via VoIP/ISDN/Landline/Mobile.

Call Centre Supervisor

PhonePresence Call Centre includes a comprehensive monitoring and reporting capabilities which assist call centre supervisors when making improvements to call handling.

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	Call Handling for Single Site and Distributed Call Centres with 5 - 150 seats
	No Capital Expenditure
	PhonePresence Event Monitor provides Real Time Monitoring
	VOIP, ISDN, Landline, Mobile Agent Stations
	Download of Reports

Call Management Systems

Effective call handling and call management systems ensure smooth communication between caller and agent. The result is enhanced caller satisfaction and an improved company image.