X-on Clients

"ACP Trader Classifieds approached X-on, amongst other potential partners to host our promotion IVR and SMS competitions."

"We chose X-on after seeing their competitive price structure and impressive client list from the UK. The set up of each competition has been simple, a few phone calls and emails and everything is organised."

"X-on has become a fantastic partner for all of our competitions, not just hosting the phone and SMS lines for our major Television Show competition, but also drawing of winners of other big competitions from our magazines."

"It has been a pleasure working with X-on over the past six months and we are looking forward to exploring more possibilities in the future."

"The Edge Group required a virtual call centre solution that was feature rich but at the same time with a low per agent cost for our call centre in Sri Lanka. The Edge Group provides call centre services for major UK clients and PhonePresence was an ideal choice."

"Using cost effective VoIP technology, calls are transferred from the PhonePresence equipment to our call centre in Sri Lanka and we're able to transfer calls internally when required - basically its everything you would expect to find in a PBX with call queuing and Automatic Call Distribution. PhonePresence works with my existing phone lines and handsets."

"I find the support team to be friendly, flexible and welcoming and they have moved quickly to handle my complaints or requests. PhonePresence has the capability to use VoIP or regular telephone routes at the touch of the button (on a web interface) so I can manage the quality of my phonecalls by changing transfer routes when I want to."

"In short, the PhonePresence team provide a cost effective virtual switchboard service with a focus on customer service which makes me feel like a valued client."

Hotel World needed to source a cost effective virtual switchboard with the ability start processing calls to their new hotel booking service quickly and without compromise on features. They wanted to retain their existing landline telephone numbers to receive calls for staff based at their busy London office and call centre but the service also needed to allow seamless caller transfers to other sites.

"X-on recommended PhonePresence, a hosted virtual switchboard service which can target any telephone, anywhere, as a virtual extension. X-on also supplied a range of Geographic and Non Geographic numbers as part of the solution. No specialist phone system equipment was installed at the London call centre which meant Hotel World had none of the expensive capital equipment outlay usually associated with call centre call processing systems."

"PhonePresence has all the features of a highly specified call centre phone system including Conversation Recording. The Web and Phone interfaces allow Mari Ross, Operations Manager, to administer her Call Centre efficiently. Real time web views are projected onto a widescreen TV for agents and other staff to see live queue status and statistics which enhances agent performance. The PhonePresence infrastructure is hosted at X-on's data centres in Suffolk and London and includes 24 hour maintenance. Because this service is outsourced, and based at 2 locations, Disaster Recovery features are, in effect, built in."

"X-on and Hotel World look forward to a continued successful partnership with Hotel World adding more features and agents to their PhonePresence service as their business grows."