X-on Products and Services

X-on are specialists in outsourced fixed and mobile telephony services. We specialize in virtual call centre technology and one number solutions, integrating VoIP to reduce business telecommunications costs.

Call Recording, Call Management, Call Queuing, Web Management and SMS integration complement our hosted services, all guaranteed to reduce capital outlay, management and maintenance costs.

With over 20 years experience and a wealth of corporate clients, X-on is a safe partner for setting up anything from a small call centre to a resilient enterprise solution.

Our systems can host the full range of voice, data and messaging services such as hosting a distributed call centre, virtual switchboard and receptionist, outsourced ivr solutions, voice and sms alert notification, non geographic one telephone number solutions, credit card transactions by phone, MMS messaging, plus micro billing via phone, mobile and SMS.

Why X-on?

	Over 30 years of Telecoms Experience
	No Installation or Set up fee*
	Reports and Audit Trail
	Reactive and Flexible
	IVR Expertise
	*Except where the customer has special requirements beyond the standard package

Product Range

	Outsourced IVR			Check and Reserve			Voicemail Messaging
	One Number Solutions			CRM Packages			Debt Collection Voice Calls
	Distributed Call Centre			SMS Promotions			Conversation Recording
	ACD			Surgery Connect			Call Recording
	Virtual Switchboard			Emergency Services Connect			VoIP Telephony
	Call Queuing			Premium Rate Services			Hosted IP PBX
	Messaging Services			Business Continuity			Mobile Phone Audio Guide
	Bulk SMS and Voice Gateway			Disaster Recovery			Customer Survey
	MMS and Mobile Content			Voice and SMS Alert			Card By Phone
	Appointment Reminders			Voicebank Noticeboard			Professional Audio
	SMS Vouchers			VoiceLog Phone Blog			Branch Locator
	Text Product Ordering			Voice Recognition			Branch Feedback
	SMS to CallBack			Text to Speech			Micro Billing
	Email to SMS			Email to Voice			On Pack Promotions

Outsourced Call Centre Virtual Switchboard Provide your customers fully featured support without the purchase and maintenance expense of an on site Call Centre using our Hosted Receptionist PhonePresence: •  Call recording, distribution, diversion (ACD) •  Interactive Voice Response system (IVR) •  Connect via VoIP or PSTN •  Full call monitoring and reporting features •  Comprehensive web administration •  Virtual Office and Receptionist VoIP Connect to your Virtual PBX (Virtual Switchboard) via a high speed Internet connection such as Broadband using X-on VoIP. VoiceBank VoiceBank 'Noticeboard' messaging service allows your business and staff to leave messages such as Press Releases, Public Announcements, Product Updates and Staff Notification. VoiceLog VoiceLog is a variation of the VoiceBank noticeboard with the ability to allow access via a PIN number to the message bank for the recording of comments making it a Phone Blog. Appointment Reminders Reduce missed appointments and improve business efficiency with Appointment Reminders. Voicemail X-on Voicemail virtual answering service answers your call, plays a pre-recorded announcement and then records a message for retrieval later. Branch Locator X-on Branch Locator connects business callers to the right company office location quickly and efficiently using hosted telephony systems. Voice Recognition Voice Recognition allows the caller to speak their answers to phone prompts providing your business with efficiently managed customer transactions at a relatively low cost. CRM Packages Hosted Phone Systems for service industries requiring no hardware purchase or ongoing mainteneance costs. •  Surgery Connect •  Emergency Servcies Connect

Products and Services Alert X-on Hosted Alert Notification service uses phone, SMS and email to contact groups of people such as staff and customers quickly. Ideal for emergency alerts, disaster recovery and staff contact. Messaging SMS and MMS Messaging delivering text, photos and video to staff and customers for easy and instant communication. •  Email to SMS •  Email to Voice •  SMS to Voice •  SMS to Callback •  SMS Vouchers •  SMS Ordering Single Number Solutions X-on One Number Solutions improve company image & efficiency with a single non-geographic contact phone number. Bulk SMS Contact large databases via Bulk SMS for marketing campaigns or staff information. Unique SMS numbering provides recipient response options. Customer Survey Customer Survey allows agents to offer callers a short phone questionnaire which can provide your company real time statistics on customer satisfaction. Branch Feedback Use X-on Branch Feedback to capture customer response about their experience with your branch offices, with the feedback helping to improve customer service. MMS and Premium Rate Inbound and Outbound MMS, SMS, WAP and Voice/IVR services to Australian agencies. Axontek are specialists in Reverse Billing, Premium Rate revenue, MMS screen and TV voting: •  MMS competitions •  On pack promotions •  Self liquidating campaigns •  Televisual marketing •  Phone-to-Win •  Text-to-Win Micro Billing FlexyBill Phone & SMS Micro Billing and Pay for Product systems provide customers with the choice of how to pay for low value products and services. Billing by telephone, SMS and premium rate plus credit card processing. Professional Audio Professionally recorded Messages on Hold and Music on Hold which have been optimally contoured to the phone network.