Surgery Connect Medical Practice Phone System

Self Funded and Improved Patient and Health Professional Communications

Surgery Connect improves communication paths between patients and staff using a suite of five services, including PBX, Alert, Appointment and Medication Reminders, Voice and SMS Messaging and Phone-in Noticeboard.

Surgery Connect runs alongside existing communications infrastructure and can be managed via the Internet. This adds up to low setup and maintenance costs, minimal training requirement and high resilience.

Each Surgery Connect service can operate in isolation, integrate with others, or exchange data with third party systems.

Connecting Patients and Health Professionals

Surgery Connect provides efficient call handling ensuring patients get through first time. A lo-call rate number can be used to fund the service.

Practices can be linked enabling calls to be taken by another branch when branches are closed, or patients can be directed to an Out of Hours service using the simple-to-use online administration.

Patient Communication

A sophisticated set of PBX style and call management features such as Call Queuing, ACD, Voicemail and Call Recording allows Practice Managers to greatly improve the phone system within a fixed rental agreement, in contrast to the additional capital investment a hardware solution would require.

Ophthalmology Study Non-attendance for hospital outpatient appointments is a significant problem in many countries. It causes suboptimal use of clinical and administrative staff and financial losses, as well as longer waiting times... The use of SMS reminders for ophthalmology outpatient appointments was associated with a reduction of 38% in the likelihood of patients not attending their appointments, compared to no appointment reminder. Read the full article... Dr. Elizabeth Koshy, Department of Primary Care and Social Medicine, Imperial College London.

Surgery Connect Suites

	Surgery Connect Incall A Medical Industry specific version of X-on's PhonePresence Virtual PBX system.
	Surgery Connect iRemind iRemind keeps patients informed about appointments via SMS, Voice and Email, with the option to confirm or reschedule their appointment. iRemind can also be used as a marketing tool to keep patients up to date with practice news.
	Surgery Connect Noticeboard The Voicebank Phone-in Noticeboard service reduces the level of incoming calls by providing patients easily accessible practice and medical information 24 hours a day.
	Surgery Connect Messaging Voicemail and unified messaging for confidential message exchanges between patients and staff.
	Surgery Connect Alert Emergency notification to groups or individuals by SMS and voice call.

Medical Practice Efficiency

Surgery Connect can be applied to any area of the medical services industry such as GPs, Medical Specialists, Osteopaths, Dentists, Dieticians, Sports Physicians, Podiatrists, Chiropractors and Naturopaths. Improvements in patient communications reduces practice costs and enhances patient satisfaction.

Surgery Connect Information

For more details visit the dedicated site for Surgery Connect.